Foundation Apprenticeship in Customer Service (Level 2)

Duration

14 months

Apprentices will work towards the following qualifications:

• BTEC Level 2 Diploma in Customer Service; Units will include: Deliver Customer Service, Understand Customers, Principles of Customer Service, Understand Employer Organisations, Manage Personal Performance and Development and many more.
• ESW Application of Number Skills (proxy exemptions apply).
• ESW Communication Skills (proxy exemptions apply).